Service Pal is a mobile service marketplace designed to help customers quickly discover, compare, and connect with reliable service providers for everyday needs.
The idea behind Service Pal came from a simple problem: finding a trustworthy professional for a specific task can often be difficult. Customers may rely on word of mouth, social media, or multiple platforms to find someone, while service providers may struggle to reach new customers and showcase their skills.
Service Pal brings both sides together in one platform, creating a more convenient and organized way to discover and request services.
Role: Product Designer / UI/UX Designer
Platform: Mobile Application
Tools: Figma
Design Focus: User Research, Information Architecture, User Flows, Wireframing, UI Design, Prototyping
Finding a household service provider can be frustrating. Users often depend on personal referrals, social media, or informal recommendations, making it difficult to know whether a provider is trustworthy, available, and qualified.
Service Pal was created to provide a centralized, convenient, and trustworthy way to discover and book service providers.
Finding the right service provider can be frustrating for customers. Users may not know whether a provider is trustworthy, whether they are available, how much a service will cost, or what previous customers think about their work.
At the same time, independent service providers need an easier way to promote their services and connect with potential customers.
The challenge was to design a platform that would make the process of finding, evaluating, booking, and reviewing service providers simple and trustworthy.